Tech Customer Success

Best Practices for Protecting Your CX Program During Economic Volatility

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. If you’re not sure whether your CX outsourcer is delivering the quality and results you need, think about what your new CX goals are, and who might be best poised to help you achieve them. Guest blog post written by ibex.

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6 Best Practices For Optimizing Zendesk

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #4: Use custom fields instead of tags.

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Close the Loop Contact Center Customer Satisfaction Start-ups

Tech Customer Success

Best Practices for Protecting Your CX Program During Economic Volatility

6 Best Practices For Optimizing Zendesk

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