Intercom, Inc.

MAY 31, 2018

Steli is the CEO of Close.io , an inside sales CRM that helps startups and SMBs generate high-quality leads and close more deals. blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. Missing a tool is never the reason why something isn’t working.

Sales 223

Sales Non-Profits Start-ups CRM 223

Zendesk

APRIL 29, 2021

With a customer service tool like Zendesk, your team can access important customer context (transaction history, account type, pending payments, etc.) SMBs saw a 55% increase in WhatsApp messages in 2020. Read the blog. in real-time. In all likelihood, your customers will probably have ongoing questions about their accounts.

Customer Service 59

Customer Service Social Media Finance Customer Feedback 59

Customer Bliss

JANUARY 26, 2018

The report pulled in data from 21,000 companies, nearly 334 million chats and 17 million inquiry tickets. Unless stated upfront, they’re not expecting another step that leads them to set up an inquiry ticket for someone to get back to them. It’s certainly becoming a more popular method of communication for consumers.

Touchpoint 45

Touchpoint Social Media CX Finance 45