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Top 5 Takeaways from the Cisco CX Specialization Certification

Totango

DECEMBER 28, 2020

Cisco sees customer experience as a key differentiator for the future of business because of its ability to impact customer retention and growth. Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification. Presents detailed customer journey analytics and team impact.

CX 79
CX Start-ups Technology Technology 79
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Top 5 Higher Education Customer Service Trends for 2023

Comm100

NOVEMBER 28, 2022

With agents freed from responding to the most repetitive queries, the knock-on benefits are many. This can have a significant impact on improving agent workloads and job satisfaction, reducing agent turnover which averages twice as high as other departments. Channel choice is a given. ” – Forbes.

Education 90
Education Customer Service Omnichannel Social Media 90
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