blog why-brands-need-to-pivot-towards-building-an-identical-support-experience 
UJET
FEBRUARY 11, 2020
Whether it’s through voice, text, or sharing photos and videos, the experience is identical. 70 percent also stated that the use of in-app messaging and chat would improve their customer support experience. 70 percent also stated that the use of in-app messaging and chat would improve their customer support experience.
Qualtrics
JUNE 30, 2020
Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” We realized people needed this moment. Hear the full interview: Read full transcript. Access Now.
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