PeopleMetrics

MARCH 12, 2018

This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. Visit our YouTube channel to see all of the videos in the series, or click the links below to see other videos in the series: « PREVIOUS: CX Leaders Shouldn't Focus on Managing Feedback Systems.

Net Promoter Score 70

Net Promoter Score CEM CX Business Administration 70

PeopleMetrics

JULY 29, 2020

Net Promoter Score) directly embedded into the email invitation where it can be seen above the fold (i.e. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. What does the customer get (if anything) by taking the time to fill it out?

Net Promoter Score 71

Net Promoter Score CEM Business Administration Machine Learning 71

Fonolo

MARCH 28, 2023

They’ll also track contact center metrics like net promoter score, customer satisfaction score , and customer effort score to understand customers’ needs and identify ways to improve CX. CX matters!

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

PeopleMetrics

AUGUST 7, 2018

An important metric in any successful VoC program is NPS , or Net Promoter Score. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. in Business Administration with a specialization in marketing science from Temple University in Philadelphia.

NPS 70

NPS Net Promoter Score VOC CEM 70