Remove Business Administration Remove CEM Remove Net Promoter Score Remove Voice of the Customer
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How to Write a Really Bad Survey

PeopleMetrics

What does the customer get (if anything) by taking the time to fill it out? Net Promoter Score) directly embedded into the email invitation where it can be seen above the fold (i.e. above the point where a customer has to scroll to see it). Great surveys also have the first question of the survey (e.g.