Business Administration Close the Loop Customer Experience Management Touchpoint 
PeopleMetrics
JULY 20, 2020
After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. Sean holds a Ph.D.
PeopleMetrics
APRIL 9, 2018
Voice of Customer (VoC) programs (also known as Customer Experience Management (CEM) programs) are becoming the single source of truth for most organizations with regard to how the customer feels about their experience with a given company. As CEO, he guides the company’s vision and strategy.
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