Business Administration Customer Survey Innovation Sports 
Lumoa
FEBRUARY 6, 2018
Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. It requires patience and the ability to maintain a “long view” on business results, especially in solving larger systemic issues. Marketing, Customer service.
Lumoa
OCTOBER 31, 2018
Much of the improvement has been driven by advancements in product innovation and digital technology. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. Three words: voice of customer.
Expert insights. Personalized for you.
129 
Let's personalize your content