Lumoa

FEBRUARY 6, 2018

Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you.

CX 129

CX Customer Experience Education Machine Learning 129

Zendesk

JULY 19, 2022

Employee turnover is a huge business expense. Small Business Administration estimates that the cost of replacing an employee is about 1.25 For many professionals—especially young ones—education is critical to their progression. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Net Promoter Score 98

Net Promoter Score Business Administration Customer Satisfaction NPS 98

Zendesk

JULY 19, 2022

Employee turnover is a huge business expense. Small Business Administration estimates that the cost of replacing an employee is about 1.25 For many professionals—especially young ones—education is critical to their progression. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Net Promoter Score 98

Net Promoter Score Business Administration Customer Satisfaction NPS 98

Lumoa

OCTOBER 31, 2018

Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64