CX Accelerator

FEBRUARY 2, 2020

Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice? I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX.

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

CX Accelerator

FEBRUARY 2, 2020

Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice? I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX.

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Fonolo

MARCH 28, 2023

Salesforce) How to Become a Customer Experience Manager Step 1: Build your education Formal education isn’t always required to become a customer experience manager, but having a degree in a related field like business administration, marketing, or communications can help. CX matters!

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Zendesk

DECEMBER 15, 2023

That said, there are a few standard requirements for this role, like: Education: Employers will often prefer a bachelor’s degree in a business-related field like business administration or human resources. Some senior positions may require a master’s degree.

Business Administration 52

Business Administration Finance Healthcare Compliance 52

Lumoa

FEBRUARY 6, 2018

Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations. It starts inside the business - communicate, communicate, communicate and educate, educate, educate. One main challenge for the next year is short termism.

CX 129

CX Customer Experience Education Machine Learning 129

Customer Bliss

JANUARY 4, 2019

In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Customer Bliss

MARCH 1, 2018

In that role, Alan was responsible for the departments of patient experience, physician engagement, special constituent and international patient programs, referral management, education and training, and leadership and talent development. Note from Jeanne: I want to let you know that we’ve welcomed a sponsor for our show, Customerville.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61