Lumoa

FEBRUARY 6, 2018

Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations.

CX 129

CX Customer Experience Education Machine Learning 129

Zendesk

JANUARY 24, 2022

Utilized tailored customer surveys to form sales strategy, boosting profits by 20% over three years. Education & Training. BA in Business Administration. Education & Training. Provided extensive reporting, analysis, and course-correction for a team across 4 branches. Company, Location.

Sales 98

Sales Engineering Education Business Administration 98

Lumoa

OCTOBER 31, 2018

Three words: voice of customer. With any changes and enhancement to the product or service, it’s critical to keep a finger on the pulse of the customer. Customer surveys, deep dives into customer service contacts, and conversations with key customers are great ways to fuel continuous improvement.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64