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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

FEBRUARY 6, 2018

It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Technology advances will continue to inspire new innovations in customer experience. CX is a tough business.

CX Customer Experience Education Machine Learning

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. CX is a tough business.

CX Customer Experience Machine Learning Artificial Intelligence

Tech Customer Success

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Customer Experience Challenges According to 15 CX Experts

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