15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Recognise your business is about the customer and not you. Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”.
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