Shep Hyken

SEPTEMBER 28, 2022

Customer Delight as a Survival Strategy. How Customer Experience Can Save Businesses in the Current Economy. Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions , a customer experience management platform. Shep Hyken is a customer service and experience expert,?

Business Consulting 65

Business Consulting Customer Service CX Customer Relationship 65

Lumoa

APRIL 28, 2024

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Qualtrics is well-suited for those looking for a platform that also covers employee experience, market research, and product feedback.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Aneesh R Kammath – Customer Experience Coach and Specialist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . You can also find the best features, pros, cons, and pricing of each software that can help you choose the right one for your business. . This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52