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Business Operations Customer Relationship Management Customer Satisfaction Compliance Net Promoter Score NPS Customer Service Customer Relationship Customer Expectations CRM More Related Topics >
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What is a Net Promoter Score?

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. Passives (7-8): These customers are neutral.

Net Promoter Score 142
Net Promoter Score Contact Center NPS Customer Satisfaction 142
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How CRM Software Development is Revolutionizing Business Operations

SugarCRM

OCTOBER 10, 2023

Moreover, it integrates knowledge bases and self-service portals, empowering customers to find solutions to common problems independently. Integration with various communication channels such as email, chat, and social media ensures that customer interactions are seamless.

Business Operations 26
Business Operations CRM Social Media Sales 26
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