Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

CallCare

MAY 14, 2024

In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. Analysing these metrics helps businesses assess the efficiency and effectiveness of their processes.

Business Services 52

Business Services Legal Compliance Innovation 52

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. TIP: % of Promoters – % of Detractors = Net Promoter Score.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Zendesk

SEPTEMBER 15, 2021

At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. With a good customer experience, your customers also expect security and privacy.

CX 97

CX E-commerce Machine Learning Social Media 97

SugarCRM

OCTOBER 10, 2023

Moreover, it integrates knowledge bases and self-service portals, empowering customers to find solutions to common problems independently. Integration with various communication channels such as email, chat, and social media ensures that customer interactions are seamless.

Business Operations 26

Business Operations CRM Social Media Sales 26

Beyond Philosophy

JUNE 20, 2015

The second, a B2B example, involves a major business services firm. In over a decade of performance measurement, only key driver (simple regression/correlation) analysis around a single number metric were reported.

B2C 102

B2C B2B Entertainment Customer Acquisition 102