SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. That’s the magic of leveraging technology for customer service!

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. By prioritizing certain elements, businesses can enhance the overall online shopping experience. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. Let’s start with the simplest one. Onboarding: It is essential to get feedback from new customers.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. And when they do, they start referring you to others.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. And when they do, they start referring you to others.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. Customer expectations have changed drastically, and businesses need to keep up if they want to stay competitive. What’s a good NPS score in retail? Try our NPS calculator now!

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52