Lumoa

FEBRUARY 28, 2023

The second barrier to organizing actionable customer feedback is the level of manual effort involved. In many cases, customer insights teams are forced to dump data into Excel or Google Sheets and manually read and tag each piece of feedback. The post Optimizing your customer feedback strategy in 2023 appeared first on Lumoa.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Totango

NOVEMBER 18, 2020

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results. Get started for free today.

Close the Loop 77

Close the Loop NPS Customer Feedback Customer Retention 77

Experience Investigators

JUNE 22, 2021

Leaders need to challenge their teams to consider those quiet but almost-gone customers. . Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” New customer acquisition is often used to gauge success – the more we gain, the better we’re doing!

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website and Mobile app with proper navigation, allowing customers to easily find what they need. It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

MAY 19, 2023

Let’s start with the simplest one. By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. But at the same time, waiting too long might result in missing out on timely insights from customers.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website design and navigation, allowing customers to easily find what they need. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

PeopleMetrics

NOVEMBER 1, 2022

Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints. Targeted marketing.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62