Lumoa

FEBRUARY 28, 2023

There are plenty more examples, but the point is clear: tailoring your communication of customer insights is a critical part of your customer feedback strategy. Close the loop with your customers It may seem simple, but an often overlooked step in a customer feedback strategy is closing the loop with customers.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Totango

NOVEMBER 18, 2020

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

Qualtrics

DECEMBER 6, 2021

Close the loop on all your Google and Facebook reviews by replying directly from your Qualtrics dashboard. Build robust ratings on key third-party sites to increase location foot traffic, decrease costs for new customer acquisitions, and boost SEO rankings.

VOC 48

VOC Close the Loop CX Social Media 48

Experience Investigators

JUNE 22, 2021

Leaders need to challenge their teams to consider those quiet but almost-gone customers. . Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” New customer acquisition is often used to gauge success – the more we gain, the better we’re doing!

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SurveySensum

JUNE 9, 2023

This alignment leads to increased customer acquisition, satisfaction, and loyalty, ultimately driving business growth and profitability. So, strike a chord with your customers to gauge the level of alignment between your products and the market’s demands. To easily create and deploy these surveys, try SurveySensum.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 40

Retail Customer Service E-commerce Social Media 40