Totango

NOVEMBER 18, 2020

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on.

Close the Loop 79

Close the Loop NPS Customer Feedback Customer Retention 79

Experience Investigators

JUNE 22, 2021

Leaders need to challenge their teams to consider those quiet but almost-gone customers. . Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” New customer acquisition is often used to gauge success – the more we gain, the better we’re doing!

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

By effectively handling complaints and resolving issues, you can transform disgruntled customers into loyal advocates of your brand. Suggested Read: Seven Useful Tips from Experts to “Close the Loop” Customer Feedback 8. Implementing loyalty programs and rewards for repeat customers.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Qualtrics

OCTOBER 28, 2020

According to Justin Schuster , vice president of enterprise products for MarketTools, marketers who measure the impact of their customer intelligence say that it not only boosts campaign-specific metrics, but also improves: Customer acquisition. Customer retention. Customer satisfaction. Customer value.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34