Lumoa

FEBRUARY 28, 2023

As you craft your customer feedback strategy, you need to make sure the feedback you receive reflects each stage of the customer journey. There are plenty more examples, but the point is clear: tailoring your communication of customer insights is a critical part of your customer feedback strategy.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

SurveySensum

JUNE 9, 2023

How to choose the right kind of customer satisfaction survey at different touchpoints? This alignment leads to increased customer acquisition, satisfaction, and loyalty, ultimately driving business growth and profitability. But do you know there are different types of scales used to launch customer satisfaction surveys?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Note: Building a customer-centric culture is an ongoing journey and not a one-day process. Implementing loyalty programs and rewards for repeat customers.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Note: Building a customer-centric culture is an ongoing journey and not a one-day process. Implementing loyalty programs and rewards for repeat customers.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. By adding relevant follow-up questions, you can identify why customers gave the score. Step 5: Close the Loop This is one of the most crucial steps in using the NPS.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52