Totango

NOVEMBER 18, 2020

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

Experience Investigators

JUNE 22, 2021

Leaders need to challenge their teams to consider those quiet but almost-gone customers. . Most organizations used to lump customers into 2 simple categories: New customers and “the rest of them.” New customer acquisition is often used to gauge success – the more we gain, the better we’re doing!

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website and Mobile app with proper navigation, allowing customers to easily find what they need. It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website design and navigation, allowing customers to easily find what they need. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

” For more detailed feedback, you might follow up with an open-ended question , such as: → “Could you please provide any comments or suggestions on how we could improve our payment process to make your shopping experience better? Now, use the data collected to take action and improve your customers’ experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” For more detailed feedback, you might follow up with an open-ended question , such as: → “Could you please provide any comments or suggestions on how we could improve our payment process to make your shopping experience better? Now, use the data collected to take action and improve your customers’ experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Qualtrics

OCTOBER 28, 2020

This personalization could increase customer satisfaction and customer loyalty. If you can see where and how you gained new customers, it’s possible to approach new markets and acquire new customers. The technology is a key component to set-up at the beginning. Customer retention. Customer value.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34