Lumoa

FEBRUARY 28, 2023

Strategically reacting to customer feedback can increase customer loyalty and retention. In this post, you’ll learn why customer feedback is integral to your business’s success. These commonalities are elements of your customer journey —the sum of all interactions customers have with your brand.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Totango

NOVEMBER 18, 2020

This model spreads the cost of digital solutions across years of repeating contracts, meaning the bulk of value is now found in customer retention just as much, if not more, than in customer acquisition. Today’s customer expects personalized, on-demand services that bring immediate results.

Close the Loop 78

Close the Loop NPS Customer Feedback Customer Retention 78

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website and Mobile app with proper navigation, allowing customers to easily find what they need. It’s pure awesomeness, right?

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

MAY 19, 2023

Let’s start with the simplest one. Referrals : Loyal customers, and promoters, are more likely to recommend the bank to their peers or friends. Therefore, this is a cost-effective strategy to acquire new customers. Feedback and Improvement: Loyal customers tend to provide more actionable feedback.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

PeopleMetrics

NOVEMBER 1, 2022

Customers enjoy sharing their opinions about a variety of topics these days, banking included. Negative word of mouth can harm a bank’s net promoter score and lead to reductions in customer acquisition as well as retention issues, due to losing the customers making the initial complaints. Targeted marketing.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

SurveySensum

JULY 10, 2023

Improve Online Customer Service Improving online customer service is crucial for businesses to thrive in today’s digital landscape. Start by ensuring a user-friendly website design and navigation, allowing customers to easily find what they need. That’s the magic of leveraging technology for customer service!

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52