Is Net Promoter Score (NPS) still a relevant success metric?
SugarCRM
AUGUST 28, 2020
Since its conception in the early 2000s, Net Promoter Score (NPS) has been a widely used metric to help businesses identify their most loyal customers. In simple terms, the NPS system creates an opportunity to ask customers whether they would recommend a business to others and then asks why or why not.
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