ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. 18) Use CJM, UX, DX, CRM, etc.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

JANUARY 20, 2020

Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc. CXM must reflect CX holistically; otherwise it’s a misnomer. 18) Use CJM, UX, DX, CRM, etc.

CXM 90

CXM Non-Profits Close the Loop CX 90

Aquire

AUGUST 9, 2021

That way companies can improve their communication strategy and so strengthen customer relationships. CCM vs CRM: what’s the difference? You might well be thinking that this all sounds an awful lot like customer relationship management. CRM is focused on managing customer interactions through data analysis.

Social Media 98

Social Media Omnichannel CXM CRM 98

SurveySensum

JULY 14, 2020

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. He is a certified CCXP with expertise in Customer Experience and Service Design.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132