Business Growth Customer Acquisition Finance ML 
SurveySensum
MAY 19, 2023
This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. OR, banks could help customers saving money in low-interest accounts switch to better accounts.
Intercom, Inc.
MARCH 29, 2022
It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. We’ve been working hard on them, we’ve had customers use them in beta, and now we’re excited for lots more people to try them, hopefully lots of you to try them.
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