The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. customers, channel partners, alliances). Flowing CXM starts with VoC as the shaper of corporate strategy and culture. CXM Timeline to CX-Centricity.
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