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Fostering Loyalty With Customer Services Professionals

CX Accelerator

Do you ever feel like it’s impossible to keep great talent in a customer support environment? With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. If you provide an environment where growth is a “team sport”, you are creating powerful bonds and breaking through the monotony.

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. customers, channel partners, alliances). Flowing CXM starts with VoC as the shaper of corporate strategy and culture. CXM Timeline to CX-Centricity.

CXM 63