The Future of Customer Experience Calls Urgently for a Significant Shift
ClearAction
OCTOBER 1, 2018
CXM for the future requires a flow : holistic outlooks and strong connectivity, communication and synergies flowing across CX programs, departments, lines of business and competencies. customers, channel partners, alliances). Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value).
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