Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This is where customers can switch to a new channel without needing to repeat themselves to a new agent.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. Qualtrics is a leading survey tool that businesses use to survey their customers.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

CommBox

NOVEMBER 22, 2022

Autonomous Communication is a new approach that combines omnichannel communication and conversational AI to provide a fully automated customer experience while keeping humans in the loop. . CSAT is The Total Number of 4 and 5 responses) / (Number of Total Responses) x 100 = % of satisfied customers. How is FCR measured?

CX 98

CX E-commerce Net Promoter Score NPS 98