Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. The result?

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

CommBox

NOVEMBER 22, 2022

Business messages can eliminate the need for a customer to pick up a phone in the first place and remove the burden on call center agents. Research shows that 89% of consumers say they prefer texting with businesses over any other mode of communication. This includes phone calls.

CX 98

CX E-commerce Net Promoter Score NPS 98