Experience Investigators

APRIL 23, 2024

So investing in customer experience priorities is not just about improving individual touchpoints as they’re found, but rather about creating a cohesive, meaningful experience that fosters long-term customer relationships and drives business success. Strategic Investments in Customer Experience As we often say, CX is a team sport.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Customer churn is bad for any type of business and just like break-ups in real life, it stings.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 14, 2021

The benefits of a great B2B CX program can be reduced churn and increased business growth. The company’s 100 brands support structures ranging from schools to sports arenas. The business decided to innovate and be creative about how it managed the views of its customers and company performance.

B2B 26

B2B Close the Loop CX B2C 26

Intercom, Inc.

MARCH 11, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. And I got into that at an opportunity doing some volunteer work, where I was project managing a large sports festival. The Future of Support Has Arrived: It’s Conversational , a report by Intercom. And I really loved it.

B2C 118

B2C B2B Social Media Start-ups 118

Intercom, Inc.

MARCH 29, 2022

Hopefully you can use them to create better relationships with customers and help drive business growth. “In In the future, we think business will depend on ongoing relationships, not on transactional ones. And so the winners will be those businesses that focus on truly, genuinely building personal relationships”.

Start-ups 118

Start-ups Innovation Sales NPS 118