ClearAction
SEPTEMBER 27, 2018
Secrets to Customer-Centric Business Growth Lynn Hunsaker. A potter’s wheel makes a great metaphor for customer-centered business. The list below outlines shapers of ease-of-work and ease-of-doing-business — outside-in thinking infused in your business processes, policies and motives.
Shep Hyken
JANUARY 18, 2022
Top Takeaways: Adrian Brady-Cesana shares what every customer experience manager needs to have in their playbook, the four CX pillars for business growth. ” “CX is a team sport. They discuss the four CX pillars: team, tools, process, and feedback. Team: Constantly train, evolve and optimize your CX team.
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Intercom, Inc.
AUGUST 27, 2020
In this episode of Scale, Carl walks us through how the subscription model is transforming legacy businesses, how companies can fight churn with data, and what Goldilocks can teach us all about growth. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.
Experience Investigators
APRIL 23, 2024
By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness.
Beyond Philosophy
MAY 7, 2020
In our business growth consultancy, we use this model to assess the customer-centricity of our clients so we know what areas are doing well, and which one could use some attention. The model gives you practical and tactical learning that can focus your efforts on making changes that will promote customer-driven growth.
Intercom, Inc.
APRIL 1, 2021
This is Scale , Intercom’s podcast series on driving business growth through customer relationships. That is race, gender, culture, capacity, capability, different regions of the world, age, sports activities, livelihood, anything that makes up diversity. It’s a community effort, both on Wikipedia and in the world.
Totango
JANUARY 10, 2024
For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. So, how did they do it? We can’t have one of them unless we’re retaining our clients,” she said.
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