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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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10 Contact Center Technologies You Need to Know

Fonolo

Handpicked related content for you: Top Customer Service Blogs to Read in 2020. A Workforce Management (WFM) solution. Workforce management software is an umbrella term for any software that helps a business manage its employees. Customer Relationship Management (CRM) software.

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Customer Experience for the Future: Brilliance by Pattern Discovery

ClearAction

Natural breakouts of customer data can be your best revelation yet. Especially when they explain customers' expectations. Expectations are the name of the game. Customers expand share of wallet when their expectations are met or exceeded. Data Patterns.