Business Management Customer Experience Management Customer Journey Map Innovation 
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. And they pay for THEIR experience, not yours.
ClearAction
MARCH 23, 2015
Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. Enable grass-roots ideas for CX improvement and innovation to be piloted by CX leaders. Customer-Centered Culture: Do This, Not That.
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