Lumoa
MARCH 12, 2023
Listening to the voice of the customer sounds appealing in theory. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide.
ClearAction
MARCH 23, 2015
Governance doesn’t get much airtime in customer experience management conversations and writings. It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies. Just what is it, anyway?
ClearAction
JANUARY 6, 2021
3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience is something that occurs in customers’ perceptions. 10) Start seeing your customer experience index as a lagging indicator.
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