Steven Van Belleghem

JANUARY 17, 2023

Shep Hyken is a customer service and experience expert, the Chief Amazement Officer of Shepard Presentations, Forbes contributor and a New York Times and Wall Street Journal bestselling author. On his blog, he writes excellent pieces about customer service, customer loyalty, internal service, customer relations and customer experience.

Customer Experience 142

Customer Experience CX Innovation B2B 142

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CX 97

CX CXM Customer Journey Map Sports 97

Zendesk

OCTOBER 29, 2021

Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. Here are the newest integrations from Zendesk to help your team provide great experiences. Parcel Panel. Five9 Cloud Contact Center for Sell.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . It’s one of our favorite places to learn about every facet of consumer-first business management.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MAY 25, 2023

Conclusion: CRM has become more customer-focused, technologically advanced, and interconnected over the past five years. The integration of AI, automation, and analytics has transformed the way businesses manage customer relationships, enabling them to deliver personalized experiences and build long-term customer loyalty.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Comm100

MARCH 8, 2017

Shapiro is a customer retention expert, who founded The Center for Client Retention. His book, , presents a proven strategy to create customer loyalty in the age of the empowered customer, and his Twitter feed offers the same. You can find resources for all of these customer service elements in Goldshlager’s Twitter.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. And keep a keen ear to user feedback for continuous improvements, ensuring your SaaS offering remains innovative and user-centric.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52