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Remove Business Management Remove CX Remove Net Promoter Score Related Topics
Key Driver Analysis NPS Customer Acquisition Customer Relationship Actionable Insights VOC Customer Journey Map Customer Experience Management Voice of the Customer Customer Retention More Related Topics >
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21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. 3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges.

Customer Experience 77
Customer Experience Net Promoter Score VOC Key Driver Analysis 77
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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Unite Your Forces to Break Down SILOS Breaking down silos is crucial for achieving a cohesive CX.

Actionable Insights 52
Actionable Insights Customer Experience NPS Net Promoter Score 52
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