ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. What’s the greatest challenge Voice of the Customer (VoC) managers face? That’s the purpose of VoC. and continuing VoC education (certifications, conferences, etc.). and continuing VoC education (certifications, conferences, etc.).

VOC 54

VOC Voice of the Customer Social Media Customer Feedback 54

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

CX Accelerator

JUNE 8, 2020

Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action.

Social Media 345

Social Media VOC VOE Contact Center 345

CX Accelerator

JUNE 8, 2020

Check out this list of ten ideas, sure to spark some creativity for your voice of customer (VOC) program. Sure, we know what some of the issues and challenges are, but when you hear and feel the customer’s emotion as they describe the impact an issue had on their life and business, it can be a powerful catalyst for action.

Social Media 182

Social Media VOC VOE Contact Center 182