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This is our time for a CX Revolution!

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. George Washington was the first President of the United States.

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CX CXM Customer Journey Map Sports 97
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Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

AUGUST 10, 2015

Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington. Micah even discusses how technology has and will change the guest experience.

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Hospitality Hospitality Retail Engineering 149
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