Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Qualtrics

APRIL 13, 2021

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49