How to Lead CX Transformation in a Customer-Focused Tech Organization
Customer Bliss
JULY 19, 2018
Before getting into the tactical action plan that she put together for Newegg, Sue shared some general CX transformation wisdom with us. There needs to be buy-in and everyone needs to have skin in the game. Sue has been leading customer service and experience work for more than 3 decades, and she really knows her stuff!
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