Customer Bliss

JUNE 20, 2018

Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. while also complying with standard healthcare operations and regulations. What happens when one moves from hospitality to healthcare? Here, he learned to improve customer care (improving valet functions, front desk experience, etc.)

Hospitality 57

Hospitality Hospitality Healthcare CX 57

Callminer

AUGUST 1, 2017

He’s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor’s Business Daily. Key components in increasing the efficiency of contact centers include…”. Live Call Monitoring, Coaching, and Inter-agent chat.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

JULY 14, 2020

She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. She is also a prolific International Author and her two books on Customer Experience are launching soon.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132