Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 61

Hospitality Hospitality Business Administration Healthcare 61

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Want to know what the #1 used car in California is? Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

JUNE 30, 2020

Take your digital experience to the next level with our Digital CX toolkit. Clay Warren (00:03): Hi, this is Clay Warren, head of digital CX at Qualtrics, and I want to welcome you to our webcast series. Steve Gustavson (11:33): But the minute California shut down, I think a lot of sudden you are like, this is coming.

Start-ups 26

Start-ups Innovation Government Technology 26