Customer Bliss

JUNE 16, 2015

Annual planning is a missed opportunity for driving customer profitability inside the corporate machine. The silos usually pick their projects and plan their budgets independent of one another. Do You Capitalize on Annual Planning to Manage Customers as Assets?

Social Media 78

Social Media Customer Loyalty Customer Feedback Customer Experience 78

Customer Bliss

JUNE 16, 2015

Annual planning is a missed opportunity for driving customer profitability inside the corporate machine. The silos usually pick their projects and plan their budgets independent of one another. Do You Capitalize on Annual Planning to Manage Customers as Assets?

Social Media 40

Social Media Customer Loyalty Customer Feedback Customer Experience 40

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition.

Customer Service 40

Customer Service Social Media AI Customer Journey Map 40