DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Zendesk

MAY 11, 2022

Analytics to provide smarter sales and service to help businesses turn conversations into revenue with data-driven insights. Custom reporting capabilities allow teams to manage high volumes and analyze historical trends to provide better staffing on the channels customers and prospects use to communicate. Introducing Sunco Labs.

CRM 98

CRM B2C Compliance B2B 98

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Fully transparent lead funnels are not only critical to conversions, but also compliance. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561