TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. In fact, 79% of businesses claim that offering live chat features has had a positive impact on sales, revenue, and customer loyalty.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Relationship management is more than sales and lead management. CRMs usually have dedicated modules for cases where strong workflow capabilities are deployed.

CRM 26

CRM Case Management Omnichannel Sales 26

Zendesk

MAY 11, 2022

Analytics to provide smarter sales and service to help businesses turn conversations into revenue with data-driven insights. Custom reporting capabilities allow teams to manage high volumes and analyze historical trends to provide better staffing on the channels customers and prospects use to communicate.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

JANUARY 31, 2023

Sometimes painful but absolutely necessary, sales forecasting is vital to any new fiscal year preparation. Data-driven, sales forecasting is a qualitative and quantitative analysis to predict future sales volumes. However, sales forecasting is sometimes subjected to optimistic projections.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Logicalware

SEPTEMBER 8, 2021

OPEN specialises in payment solutions and point-of-sale systems for the commercial sector, in particular businesses such as restaurants, petrol stations and cruise operations. It is also integrated with our case management system, which automatically sets up a case. It saves time,” he said.

CRM 97

CRM Case Management Sales Customer Experience 97

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561