Zendesk

MAY 11, 2022

They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

JUNE 23, 2022

Are your sales processes clearly defined, and does your team have the means to take on any new challenge and successfully close? We prepared a guide to help you pick the right CRM for you. If not, we would like to show you a better way. Below are the first 2 minutes of the webinar and the slide deck.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

FEBRUARY 26, 2019

Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. Sales & service.

CRM 43

CRM Social Media Sales Government 43

DMG Consulting

OCTOBER 6, 2023

Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59