SugarCRM

OCTOBER 27, 2022

The pandemic might have got us comfy in our tracksuits, used to working remotely, and even a bit rusty when it comes to getting back out in front of people for an effective sales cadence. What’s New, What’s Next – Scanning the CRM Horizon. Businesses face a raft of challenges in the sales process.

B2B 26

B2B E-commerce CRM CX 26

SugarCRM

DECEMBER 8, 2019

Typical process examples include: Sales process for existing customers and new customer development. Issue resolution, product research, contract management. A digital technology suite from CRM International includes Sugar Sell CRM integrated with Sugar Market marketing automation. New customer on boarding.

Customer Journey Map 20

Customer Journey Map CRM Technology Technology 20

Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. Do better business with conversational CRM. The proof is in the data.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

JUNE 23, 2022

Are your sales processes clearly defined, and does your team have the means to take on any new challenge and successfully close? We prepared a guide to help you pick the right CRM for you. If not, we would like to show you a better way. Below are the first 2 minutes of the webinar and the slide deck.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

JANUARY 8, 2018

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Have you ever wondered what factors you should focus on as you’re going through a CRM evaluation, and as you’re talking to different CRM vendors?

CRM 46

CRM Compliance Government Sales 46

SugarCRM

OCTOBER 19, 2023

It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. ensure a smooth transition from the sales stage to implementation. To this day, the integration allows seamless collaboration between sales and service teams.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

SugarCRM

JULY 6, 2021

In order to be successful, customer experience needs the following: A good sales strategy. How you treat your customers affects customer churn and retention which is a common lack of understanding for sales teams everywhere according to our research. Thus, make sure that you approach customer experience with all its components.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

SugarCRM

JULY 31, 2019

Today we’ve made some announcements that will fundamentally change the way businesses utilize CRM. Many of you are already seeing benefits – not just in sales, but the way you go to market and can offer additional value. While we are introducing a lot of change at Sugar, there are some things that will not change. Three Pillars.

CRM 25

CRM Innovation Case Management CX 25

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. Let’s take a look at what Sugar Serve can do for you. What Does Sugar Serve Bring to the Table? SugarBPM ring a bell?

CRM 20

CRM Case Management Customer Service Innovation 20