Case Management Customer Experience Management Hospitality Machine Learning 
PeopleMetrics
FEBRUARY 12, 2018
High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. They want customers to leave their hotel or restaurant feeling like “wow - that was an amazing thing that I just experienced.”. Sean holds a Ph.D.
PeopleMetrics
JANUARY 28, 2021
and I was arguing back then that as long as we had the permission of the customer to have a follow-up, that we're doing the customer a service, and this is not market research what we're doing - this is customer experience management. I need to measure the customer experience." Ripal: Definitely.
Expert insights. Personalized for you.
64 
Let's personalize your content